The paper will discuss the tremendous equipment improvements electronic maintenance control programs and IOT can provide, tailoring maintenance to legitimate demand for performance of maintenance tasks. The program provides for contractual reimbursement when maintenance is not performed, the financial benefits finally are in favour of the building.

Examples of documented 70% reduction of callbacks, reduction of unexpected equipment failure, elimination of incidents, preservation of capital equipment, and lift personnel morale improvement will be provided. The current trends will be looked at and how they impact on end users.